Good morning.
Well, the next part of the ongoing Hello Fresh saga is that I have received, yesterday, a refund for the box which I was not supposed to receive but have. Given the virtual impossibility of actually getting in touch with them, I await further developments with some interest.
What I don't seem to have received is the fiver for inconvenience which is ironic because, if anything, that's the only bit I am actually entitled to.
Add to this the fact that a friend, for whom I recommended a free box, had had her order cancelled with no carry forward, I truly cannot recommend this company. The food is great; the customer service and reliability seems to be terrible.
You really couldn't make it up!
Update:
I wrote the above yesterday evening (Saturday) when I was getting this ready. On an impulse, I then went on the the Facebook page and was able to have a fairly long private message exchange with a real person!
The outcome is that I can keep the 'refund' as an apology so, basically, I have received two free boxes and some extra portions; my slightly Puritan soul feels mildly uncomfortable but I will work on it. :-)
Eileen - get in touch via Facebook. That seems to be the best way and I have sent you the link. I did recommend that they make it easier to have a real exchange via the web site both during the Facebook exchange and afterwards in the feedback form but I suspect it will fall on deaf ears.
So I still can't properly recommend it for reliability but the food is great!
I have another box scheduled for the beginning of June so we will see how that pans out.
What I ate yesterday:
Breakfast. Lo dough definitely has a cardboard ambience but with a flavoursome filling it is OK and it certainly is filling.Lunch was the tomato and red pepper soup with croutons and cheddar and it went down a treat. I had some grapes afterwards rather than an apple as they needed using up.
One healthy extra B on Slimming World
Dinner was the Hello Fresh chicken noodles. Instead of green beans, I had baby corn and mushrooms which makes precious difference as far as calories/Slimming world are concerned.
SW: two syns for the lo dough and the rest is speed/free as I've counted the A choice under the risotto recipe
The second portion of yesterday's dinner and I might add more veg such as baby corn, pepper, mushroom and spring onion.
I think I will probably freeze the second portion and have it next week sometime when I am very busy.
560 calories (for the H F meal)
Hi Joyce, I will email you.
ReplyDeleteOK, I'll look out for it. xx
DeleteI smiled at your 'cardboard' lo dough. I made chaffles the other day and all I will say is they weren't a success.
ReplyDeleteThat's a shame! But if you don't try. you'll never find out. :-)
Deletexx